Return & Withdrawal Policy

Last updated: 2026-08-02

Under EU Directive 2011/83 and Spanish TRLGDCU (RDL 1/2007), consumers have a 14-day withdrawal period for distance contracts without giving reasons.

1. How to withdraw

Email contact@runwayready.ai stating your decision to withdraw, or use the model withdrawal form in the app (Marketplace → Order → Withdraw).

2. Refunds

We refund all payments received (including standard outbound shipping, unless you chose a more expensive method) within 14 days of receiving your withdrawal notice, using the original payment method. After a Stripe refund is initiated, funds typically return in 5–10 business days (see SLA).

3. Second-hand marketplace (P2P / C2C)

RunwayReady intermediates sales of new and second-hand (preloved) fashion. Each seller is identified on the listing. Return the item in the same condition as received (tags / stated condition). Return shipping is paid by the consumer unless the item is defective or misdescribed.

Draft / counsel-pending: where the seller is a private individual (non-trader), different conformity rules may apply; where the seller is a trader, statutory conformity guarantees apply. The platform is not the seller unless the listing says so.

4. Exceptions

Withdrawal does not apply to digital content once started with your express consent, customized goods, or sealed hygiene products once opened, where permitted by law.

5. Digital subscriptions

Cancel subscriptions anytime in-app (Billing) or via Stripe portal; access continues until the paid period ends.

Controller: Runway Ready AI SL, CIF B27598499, Calle Faraday 7, Parque Científico de Madrid, 28049 Madrid, Comunidad de Madrid, Spain