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Return & Withdrawal Policy

Last updated: 24 July 2026

Controller: Runway Ready AI SL (CIF B27598499, VAT ESB27598499), Calle Faraday 7, Parque Científico de Madrid, 28049 Madrid, Comunidad de Madrid, Spain.

Data protection contact: contact@runwayready.ai (privacy channel; no formal DPO appointment).

Full policy body restored from Termly archive (2026-07-01). Termly upstream remains disabled.

RETURN POLICY


Last updated June 02, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@runwayready.ai to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Runway Ready AI
Attn: Returns
RMA #
7 Calle de Faraday
Madrid, 28049
Spain

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     The goods must be in their original packaging

QUESTIONS

If you have any questions concerning our return policy, please contact us at: